Delivery, Pickup, & Set-Up Policy

• Rental Duration: Rentals are for 24 hours, starting at the time of collection. Items must be returned the following day at the same time they were collected. This applies to rentals between Monday and Friday. Rental fees are based on time out, not time used.

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• Saturday Rentals: Items collected on Saturdays (between 9 AM and 4 PM) must be returned on Monday by 10 AM. A one-day rental fee applies.

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• Public Holidays: If a return date falls on a public holiday when we are closed, items must be returned by 10 AM on the next business day. Rentals during public holidays may incur special fees.​​​

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• Extraordinary Circumstances: If a delay occurs, please contact us immediately. Charges for extended time will be at the discretion of our Customer Service Team.

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• Delivery Fees: Delivery fees are quoted as a round trip and are based on the total items and time required. Delivery and pickup include only the drop-off and collection of items. Set-up and breakdown services must be requested when placing the rental order and will be quoted separately before confirmation.

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• Delivery Coordination: Bermuda Rentals will confirm delivery and pickup times and locations with the client in advance. Clients must provide clear directions and adhere to the agreed schedule. Additional charges may apply for delays or waiting time.

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• Site Visits: A fee will be charged for site visits to inspect the event venue or area. Once the order is confirmed and reserved, the site visit fee will be credited toward the total reservation amount.

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• Set-Up Requirements: Clients must ensure the setup area is clear and ready prior to delivery. If the area is not prepared, additional charges may apply for time spent on-site.